Introduction

Southpac Group Limited and its affiliate companies’ respect your privacy when it comes to your personal information. Personal information is information about an identifiable individual and includes your name, date of birth, address, telephone number and email address.

We respect the privacy of our online visitors and customers of our products and services and comply with applicable laws for the protection of your privacy, including, without limitation, the European Union General Data Protection Regulation (“GDPR”) and the Swiss and EU Privacy Shield Frameworks.

If you are located in the EU, you will be asked to provide clear and unequivocal affirmative consent to the collection, processing, and sharing of your user information via cookies and similar technology.

Changes to this Policy

We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.

Collecting Your Personal Information

We collect personal information about you from:

  • you, when you provide that personal information to us, including via the website and any related service, through any registration process, through any contact with us (e.g. telephone call or email), or when you buy or use our services and products.
  • third parties where you have authorised this or the information is publically available.
  • user information aggregated to develop content targeted to user interests and to generally improve the site’s user experience.

Client Information and “customer due diligence”

We have legal and reporting obligations as required by law relating to anti-money laundering and counter financing of terrorism, Common Reporting Standard (CRS), Foreign Account Tax Act (FATCA); or as required by government regulatory bodies that will include carrying out customer due diligence. We will collect personal information from you, or from third parties to meet our obligations. We may also need to collect personal information about other individuals you are associated with either directly from the individual concerned or third parties and may not be able to continue to act for you or complete a transaction for you if any of the requested information is not provided from them or you or is incorrect.

How we use your Personal Information

If you request products and services from us we will collect personal information from you:

  • To verify your identity
  • To carry out due diligence in accordance with AML/CFT, FATCA, CRS; or as required by law
  • To provide services and products to you
  • To act on your behalf in relation to all matters necessary or incidental to your engagement of us;
  • To send to you Southpac publications and/or invitations to seminars;
  • For any purpose specified in our terms of engagement and/or terms and conditions.
  • To market our services and products to you, including contacting you electronically.
  • To bill you and collect money that you owe us.
  • To respond to communications from you.
  • To protect and/or enforce our legal rights and interest, including defending any claim.
  • To tailor content and ads, provide social media features (e.g. features that allow you to share content directly to your preferred social media platform), track your preferences, analyse traffic, and provide similar services and content. Southpac is committed to your privacy and will not share any user information with any third party without your consent, except as outlined in the Privacy Policy or as permitted by law. If you have any request, comments, or questions about this Privacy Policy or your user information, please contact us in the manner provided below.
  • For any other purpose as required by law.
  • For any other purposes you may authorise.

Disclosing Your Personal Information

We may disclose your information to:

  • Another company within our group.
  • Any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products.
  • Other third parties to carry out customer due diligence.
  • Any other person or organisation or regulatory body who can require us to supply your information.
  • Any other person authorised by law.
  • Any other person authorised by you.

General Data Protection Regulation

Internet Use

While we take reasonable steps to maintain secure internet connection, if you provide us with personal information over the internet, the provision of that information is at your own risk.

If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s policy before you provide personal information.

Use Of Cookies And Other Information-Gathering Technologies

Cookies are small text files that are placed on your computer by websites that you visit. We use these to make our website more efficient and to protect your information. They provide us with anonymous information to improve user experience and our content.

How can you change your cookie settings?

Visit www.aboutcookies.org or www.allaboutcookies.org to find out more about cookies, including how to see what cookies are being used. Some control of cookies is usually allowed through the browser settings on most web browsers.

Click the links below to understand how you can manage cookies on popular browsers.

Google Chrome

Microsoft Edge

Mozilla Firefox

Microsoft Internet Explorer

Opera

Apple Safari

For any further information on other browsers, you will need to visit the browser developer’s website.

Alternatively, you can opt out of Google Analytics tracking across all websites by visiting this site.

Rights of Access and Correction

Subject to certain grounds for refusal set out in law, you have the right to access your personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction. If you have any queries about this policy or requests concerning your personal information, please contact Andrew Tarpey on atarpey@southpacgroup.com or +64 75718548.

We may charge you reasonable costs for providing you copies of your personal information or correcting that information.

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